Document Support Specialist
100% Remote
Monday-Friday 10:30am-6:30pm EST
Duties and Responsibilities
▪ Provides excellent customer service; keeps customers updated on work in progress and
completes incoming projects by requested deadlines.
▪ Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare.
▪ Conducts document quality review procedures for accuracy to produce accurate work of the highest quality in a timely fashion.
▪ Maintain document tracking and completion estimates on all documents which have been submitted as they are received and update status.
▪ Scans materials and performs document clean up and formatting.
▪ Ensures documents are accurate (using spell checking and light proofreading), and are consistently formatted and professional in appearance.
▪ Prepares court filings, including e-filings.
▪ Transcribes tapes and digital audio and video recordings.
▪ Performs data entry into various applications and performs mail merges and assists with mass mailings.
▪ Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, Supplies, to complete projects while providing excellent customer service.
▪ Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail.
▪ Creates, maintains and distributes Firm's Phone, Office and Social Directories.
▪ Provides technical support (via remote control or in-person) to Firm regarding document formatting questions.
▪ Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software.
▪ Assists with training new Document Specialists and other personnel as assigned.
▪ Copies/burns CDs, DVDs.
▪ Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department.
▪ Provides remote support during office emergencies.
▪ Performs other duties as assigned.
▪ Timely and regular attendance.
Qualifications
▪ Strong commitment to customer service.
▪ Two+ years of word processing experience, preferably in a law firm.
▪ Rapid yet accurate typing skills.
▪ Proofreading for quality; adherence to “DSS Quality Checklist”.
▪ Team Player.
▪ Good problem-solving skills.
▪ Excellent telephone skills
▪ Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis).
▪ Strong interest in technology and demonstrated ability to learn.
▪ Familiarity with document scanning.
Salary range is $89,000.00-$108,000.00 dependent on candidate experience and location.
Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance. Learn more about benefits at the firm.
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